Icey Jewelry allows customers to return their orders within a 30 day period of the item arriving. Full refunds are accepted if the product is returned in the first 14 days, beyond 14 days only exchanges will be accepted.
The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify and may be discarded.
- When returning an item you must provide all the packaging that was sent to you/ if you don't return all the packaging the cost of the packaging will be taken out of the refund
- Shipping charges will not be refunded unless products are defective or there is a shipping error.
- If you're looking to return any items you can contact us by the contact page on our website, or email us directly at: firstname.lastname@example.org