Icey Jewelry allows customers to return their orders within a 30 day period of the item arriving. Full refunds are accepted if the product is returned in the first 14 days, beyond 14 days only exchanges will be accepted. 

  • The products must be returned in new, resellable condition. Products that are altered or damaged (scratches, wreckage, etc.) do not qualify and may be discarded.

  • When returning an item you must provide all the packaging that was sent to you/ if you don't return all the packaging the cost of the packaging will be taken out of the refund
  • Shipping charges will not be refunded unless products are defective or there is a shipping error.
  • If you're looking to return any items you can contact us by the contact page on our website, or email us directly at: